Water Compensation Dispute & Infrastructure Resilience Update

The Compensation Discrepancy

It has been formally established that residents in our neighbouring village, Moreton Pinkney, received a higher tier of Guaranteed Standards Scheme (GSS) compensation than residents here in Eydon. Given that both communities rely on the exact same compromised infrastructure and suffered from the same asset failure, this discrepancy is entirely unacceptable.

We believe that Anglian Water’s macro-level telemetry data and automated loggers have fundamentally overlooked the localised hydraulic realities of our network. Specifically, their calculations fail to account for the substantial time it took for water mains to repressurise and for severe airlocks to clear in Eydon households, keeping our taps dry for significantly longer than their corporate logs suggest.

Critical Concerns Over Infrastructure Resilience

Beyond the immediate financial dispute over GSS calculations, this catastrophic failure has exposed a profound lack of systemic resilience that is causing deep anxiety across our community. Eydon is entirely dependent on a single, vulnerable line of water supply with no secondary mains water route into the village. This infrastructure deficit means that any failure at upstream pumping assets immediately cuts our community off without any contingency or back-feed capabilities.

Formal Escalation & Legal Framework

Acting with the full authority of the Parish Council, and following our recent online meetings alongside our Member of Parliament, Stuart Andrew MP, I have issued an updated formal statutory dispute directly to the highest levels of executive management at Anglian Water.

This challenge has been co-addressed directly to Mark Thurston (Chief Executive), Ian Rule (Director of Water Services), and Andrew Saqladi (Operational Services Excellence & Resilience Manager).

The request is made formally under the provisions of the Water Industry (Guaranteed Standards Scheme) Regulations 2008. We have demanded a full transparency report, including localised telemetry timestamps, alongside a comprehensive hydraulic recovery analysis. Furthermore, we have formally requested an outline of Anglian Water’s long-term capital investment strategy to fix our vulnerable single-point infrastructure and secure a resilient, secondary supply route for Eydon.

Statutory Timescales & Next Steps

Under Anglian Water’s regulatory customer charter, they are legally required to substantively respond to formal billing and account queries within 10 working days. We have set a firm deadline of Wednesday, 18 November 2026 for their executive team to provide this breakdown and infrastructure reassurance.

Should Anglian Water fail to provide a satisfactory response, the Parish Council is fully prepared to immediately escalate this as a collective, systemic community complaint to the Consumer Council for Water (CCW) and the economic regulator, Ofwat.

We will keep the village fully informed as soon as a formal response is received from the executive team or if further localised evidence from residents is required to challenge their telemetry window.

Yours sincerely,

Keith Simmons

Chairman, Eydon Parish Council