Archive for category: News

 

 

Update from the Parish Council Chairman Keith Simmons.

 

I have received the email below –

It’s good news in that compensation will be paid.

However it leaves many questions still –

Who will receive it ? How much will it be ?

At least one resident who was pursuing the matter has informed me they are to receive £90 £50 compensation for a 12 hour outage and £40 late payment award. Residents who are to receive payment will be notified by the end of August.

Why was it originally decided no one would receive any compensation?

I have a scheduled online meeting with Anglian on the 14 August and will be asking for answers.

The Parish Council does not meet in August and will only be discussing the ‘Goodwill’ gesture in September in any case.

The Parish Council will welcome your comments on this development.

Keith Simmons

Parish Council Chairman.

 

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Dear Keith,

I wanted to provide an update regarding the Thorpe Lodge incident which affected customer water supplies in Eydon over the late May bank holiday period.

As you know, since the incident, we have continued a comprehensive programme of assurance and validation to ensure that the impacts of this complex event have been fully understood and that compensation has been applied accurately and fairly. This work has involved detailed review and verification activities and the application of a robust and fully auditable process to confirm customer eligibility under our Guaranteed Standards Scheme (GSS).

As part of this process, we undertook further modelling and verification of the interruption to supply. Following this detailed assessment, we can confirm that the compensation assessment for customers affected by the Thorpe Lodge incident has been finalised and there has been an increase in the number of customers who qualify for GSS compensation. Payments to those customers newly identified as eligible will be issued over the coming days.

We appreciate the patience shown by customers while this work was undertaken and in light of this, would also like to make a community goodwill payment of £2,000 to Eydon Parish Council.

I hope this update is helpful and will be in touch again to take forward arrangements for making the goodwill payment. We can, of course, also answer any questions you might have at the follow-up meeting on 14^th August.

Kind regards,

Linda

 

Linda Elliott

Policy and Public Affairs Lead​

Anglian Water Services Limited​

 

 

 

WEEK OF WORDS, 4TH – 16TH AUGUST

 

Everything is at our arts space The Creative Place on Northampton Market Square unless otherwise stated. Shareable timetable graphics can be found here and poster here. You can also share posts from @NNCreativePlace Instagram and The Creative Place Facebook.

For Young People

1. Wed 5 – Fri 7 Aug 12pm-2pm: free spoken word poetry sessions for Northants young people 13-17yrs from Quinton Green. These are relaxed small group sessions and we provide lunch. Attend 1 or all 3. Sign up via Events Schedule | Northampton Film Festival 2026 and The Creative Place
2. Sat 8 Aug 10am-4pm: free drop-in poetry for children of any age

They can enter any poetry they write into a free competition through us run by Northamptonshire Community Foundation.

For Families

3. Tue 4 Aug 10am-4pm: Northamptonshire Children’s Book Group will be selling new children’s books for just 50p (£1 for hardbacks) plus our volunteers will be there to read to children (free)
4. Wed 12 Aug 11am-12pm: Free storytelling under a gazebo on the Market Square 2 Weeks of Words: Spin a Tale with Anansi! An Interactive Family Storytelling Adventure – free | Northampton Film Festival 2026 and The Creative Place

For Adults

5. Wed 12 Aug 1pm-2pm: Free author talk at NNHS 2 Weeks of Words: Northampton’s Michael Davies talks about his Cosy Crime Club series – free | Northampton Film Festival 2026 and The Creative Place
6. Thur 12 Aug 12.30 – 1.45pm: Free author talk at NNHS 2 Weeks of Words: Sue Turbett’s ‘Eagle Sister’ from BBC News to the mountains of Kyrgyzstan | Northampton Film Festival 2026 and The Creative Place
7. Tue 11 Aug 7pm-9pm: This isn’t free but is only £10 including a drink and cake at Lawrence’s Coffeehouse! 2 Weeks of Words: Pop-up Poetry Night – Write and Share | Northampton Film Festival 2026 and The Creative Place

 

Group bookings welcome and we’re open to collaboration ideas.

 

More information and more events can be found here: Events Schedule | Northampton Film Festival 2026 and The Creative Place

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

See below correspondence between our Parish Council Chairman, Keith Simmons and Anglian Water regarding the water outage in May 2026.

Please note that there has been no formal communication regarding this matter sent to the council.

Nearly 3 months in and still no sign of our due compensation

 

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29th July 2026

Dear Andrew (Anglian Water)

Water Outage 25th to 27th May Re: Follow up on call Tue 14 May – which actually took place on the 14 July!

I have received some very disappointing news – I understand via another resident who has received a message from your customer care team that the revisited post incident review has been delayed until  mid August.

This is disappointing on so many levels :-

1) Another delay from Anglian Water in meeting its obligations to pay compensation.

2.) That no one bothered to inform me as Parish Council Chairman and as attendee of the forum hosted by our MP Stuart Andrew that this delay had occurred.  Are the other attendees from Anglian Water aware of this further delay?

3.) The lack of communication to the residents of Eydon who are your paying customers – a real lack of respect in my view. I asked who would communicate the revisited review to your customers at least twice and no one has. The Company has a publicity department, surely this is their job – communicating to Customers!

The confidence of our residents in Anglian Water to do what is right and treat customers with respect is sinking even lower, if that is possible.

In the light of the further delay I am as Chairman of Eydon Parish Council formally requesting a copy of the District Metered Area (DMA) Asset  Map of Eydon.

Please identify the locations of the Critical Pressure Points (CPPs) and any mobile/fixed pressure data loggers which were active between 25–27 May 2026.

This information will assist the residents of Eydon to make a judgement on the merits of the outcome of the revisited review.

It will also be helpful to know how the decision not to pay compensation in the first instance was arrived at, who made the decision, what the process was and again why it was not published.

I will be copying this email to our MP and other interested parties.

Keith Simmons

Eydon Parish Council

 

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On 22 Jul 2026, at 09:35, Andrew Saqladi (Anglian Water) wrote:

Dear Keith

Thank you for taking the time last week to discuss the water supply interruption that affected customers between 26 and 27 May and to review the next steps following the event.

As discussed, the interruption was caused by a failure of the pumping assets that transfer water from the service reservoir into the distribution network. This affected supplies to Lower and Upper Boddington, Aston le Walls, Chipping Warden, Eydon, Moreton Pinkney and Thorpe Mandeville.

The duration of the outage was extended due to an additional fault affecting the control and automation systems that operate the pumps. Specialist resources were required to diagnose and resolve the issue. Water supplies were restored to the affected area by 13:30 on 27 May, with storage and network levels in the higher areas of Upper Boddington, Eydon and Thorpe Mandeville fully replenished by approximately 15:30.

Since the incident, we have reviewed our response and implemented a number of improvements based on the lessons identified. This specifically addresses the delay experienced in the Chipping Warden area.

I confirmed a post-incident assessment verification had already been completed, however I’ve requested that this is revisited to provide further assurance that all relevant considerations have been fully assessed.

Given the significant operational demands associated with the three heatwave events experienced so far this year, we expect this work to be concluded around late July.

As agreed, we will arrange a follow-up call in approximately two weeks’ time to provide an update on the outcome of this review and answer any further questions you may have.

Regards

Andy Saqladi
Operational Services Excellence & Resilience Leader